Privacy Policy

Golden Coast Soft Wash ("we", "us", or "our") respects your privacy. This policy describes how we collect, use, share, and protect information when you visit goldencoastsoftwash.com or request a quote from us.

Information We Collect

Information you give us. When you submit a quote request or contact form, we collect the details you provide, such as your name, phone number, email address, property address or city, the services you are interested in, any photos you upload, and any message you send.

Information collected automatically. When you visit our site, we and our providers automatically collect standard technical data such as your IP address, browser and device type, pages viewed, and how you interact with the site. This is done through cookies and similar technologies.

How We Use Your Information

• To respond to your quote request and provide our cleaning services.
• To contact you by phone, text, or email about your inquiry.
• To operate, maintain, and improve our website.
• To measure and improve our advertising, and to show you relevant ads.
• To meet legal, tax, and record-keeping obligations.

Cookies and Tracking Technologies

We use cookies and similar tools to run the site, understand how it is used, and support our advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

Third-Party Services We Use

We share limited information with trusted service providers who help us run our business. These include:

• Formspree processes the quote and contact forms you submit so your request reaches us.
• Cloudinary hosts and delivers photos you upload with your request.
• Google Analytics helps us understand how visitors use the site.
• Meta (Facebook) Pixel helps us measure and improve our Facebook and Instagram ads. When you submit a form, limited details such as your email and phone number may be shared with Meta in a hashed (scrambled) form to help match your action to an ad and improve results. We do not send Meta your raw contact details in a readable form.

How We Share Information

We do not sell your personal information. We share it only with the service providers listed above so they can perform services for us, or when required by law.

Advertising Choices

You can manage the ads you see and limit ad tracking through these settings:

• Facebook and Instagram ad preferences in your Meta account settings.
• Google ad settings at adssettings.google.com.
• Your browser or device privacy and cookie controls.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to:

• Know what personal information we collect and how we use it.
• Request a copy of the personal information we hold about you.
• Request that we delete your personal information.
• Opt out of the sharing of your information for targeted advertising.
• Not be discriminated against for exercising these rights.

We do not sell your personal information. To exercise any of these rights, contact us using the details below and we will respond as required by law.

Data Retention

We keep your information for as long as needed to respond to your request, provide our services, and meet our legal and business obligations. When it is no longer needed, we remove it.

Security

We take reasonable steps to protect your information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page.

Contact Us

If you have questions about this policy or your information, contact us:

Golden Coast Soft Wash
Chino, California
Phone: (909) 489-3542
Email: contact@goldencoastsoftwash.com